Terms of Service

1. Introduction and Acceptance

Welcome to Apache pizza ("we," "us," "our," "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," "User") and Apache pizza regarding your use of our website at apachepiza.com, mobile applications, food delivery services, and any related services (collectively, the "Services").

By accessing, browsing, or using our Services, including placing orders, creating an account, or engaging with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Eligibility Requirements:

• You must be at least 18 years of age or have reached the age of majority in your jurisdiction
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and complete information during registration
• You are responsible for all activities that occur under your account

We reserve the right to update, modify, or replace these Terms at any time. Your continued use of our Services after any changes constitutes acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company" refers to Apache pizza, a food service business operating in Ireland
• "You," "Your," "User," "Customer" refers to any individual who accesses or uses our Services
• "Services" includes our website, mobile applications, food preparation, delivery services, catering, and all related offerings
• "Content" includes all text, images, videos, audio, graphics, data, and other materials available through our Services
• "Website" refers to apachepiza.com and all associated subdomains and pages
• "Order" means a request for food items or services submitted through our platform
• "Delivery Zone" refers to the geographic areas where we provide delivery services
• "Account" means your registered user profile with us

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful purposes only. Specifically, you agree to:

• Use the Services for personal, non-commercial purposes
• Comply with all applicable laws, regulations, and ordinances
• Provide accurate, current, and complete information when requested
• Maintain the security and confidentiality of your account credentials
• Respect the intellectual property rights of Apache pizza and third parties
• Use the Services in a manner consistent with their intended purpose

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

• Use the Services for any illegal, harmful, fraudulent, or unauthorized purpose
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to our systems or user accounts
• Reverse engineer, decompile, or disassemble any aspect of our Services
• Send spam, unsolicited communications, or marketing materials
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt the operation of our Services
• Violate the privacy or rights of other users
• Use automated systems (bots, scripts) without our written permission
• Reproduce, duplicate, copy, sell, or exploit any portion of our Services
• Impersonate any person or entity or falsely state your affiliation
• Collect or harvest any personally identifiable information from other users

4. User Accounts

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Registration Requirements: Provide accurate, current, and complete information as prompted by our registration form
• Account Security: Maintain and promptly update your account information, keep your login credentials secure, and notify us immediately of any unauthorized use
• One Account Per Person: Maintain only one active account unless specifically authorized by us
• Account Responsibility: Accept full responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or other reasons deemed necessary for the protection of our Services and users.

5. Products and Services

5.1 Food Safety and Quality Standards

Apache pizza is committed to maintaining the highest food safety and hygiene standards in compliance with Irish food safety regulations and European Union food safety directives. All our food preparation follows HACCP (Hazard Analysis and Critical Control Points) principles.

5.2 Allergen Information and Disclaimer

IMPORTANT ALLERGEN NOTICE: Our menu items may contain or come into contact with common allergens including wheat, eggs, peanuts, tree nuts, fish, shellfish, soy, and dairy. While we take precautions to prevent cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Please inform us of any allergies when placing your order.

5.3 Product Descriptions and Availability

We strive to provide accurate descriptions, images, and pricing for all menu items. However:

• Product availability may vary by location and time
• We reserve the right to modify menu items, prices, and availability without notice
• Images are for illustration purposes and actual products may vary in appearance
• Seasonal items may have limited availability

5.4 Pricing and Payment

• All prices are displayed in Euros (EUR) and include applicable VAT
• Delivery fees, service charges, and tips are additional where applicable
• We accept major credit cards, debit cards, and approved digital payment methods
• Payment is required at the time of order placement
• We reserve the right to change prices at any time without notice

5.5 Order Process and Acceptance

When you place an order:

• Your order constitutes an offer to purchase items at the listed price
• We reserve the right to accept or decline any order at our sole discretion
• Order confirmation does not guarantee acceptance
• We may contact you to verify order details or payment information

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order amounts that vary by location. These requirements will be clearly displayed during the ordering process.

5.7 Delivery Terms and Timing

• Delivery Zones: We deliver only within designated areas. Delivery availability may be limited during adverse weather or high demand periods
• Delivery Times: Estimated delivery times are approximate and may vary based on distance, weather, traffic, and order volume
• Delivery Fees: Applicable delivery fees will be clearly displayed before order confirmation
• Contact Requirements: You must provide accurate delivery address and contact information
• Availability: Someone must be available to receive the order at the specified delivery address

5.8 Temperature-Sensitive Item Handling

We take great care in maintaining proper food temperatures during preparation and delivery. However, once food leaves our premises, we cannot guarantee temperature maintenance due to factors beyond our control including weather conditions and delivery time.

5.9 Order Cancellation and Modification Policy

• Orders may be cancelled within 5 minutes of placement for a full refund
• After preparation begins, orders cannot be cancelled
• Modifications to orders may not be possible once preparation has started
• Cancellation requests must be made by contacting us directly

5.10 Food Quality Guarantee

We stand behind the quality of our food. If you are not satisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution. We may offer replacement items, credits, or refunds at our discretion.

5.11 Returns and Refunds

For detailed information about returns and refunds, please refer to our comprehensive Refund Policy available at refund.html.

6. Intellectual Property

6.1 Our Ownership

Apache pizza and its licensors own all rights, title, and interest in and to the Services, including:

• Website content, design, and functionality
• Trademarks, service marks, and trade names
• Logos, graphics, images, and multimedia content
• Software, applications, and source code
• Proprietary recipes and preparation methods
• Marketing materials and promotional content

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for their intended purpose. This license does not include the right to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our Services
• Use our trademarks or branding without permission
• Commercial use of our Services or content

6.3 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

You may have the opportunity to submit content such as reviews, comments, photos, or feedback ("User Content"). By submitting User Content, you:

• Retain Ownership: You retain ownership of your User Content
• Grant License: You grant Apache pizza a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content in connection with our Services
• Represent and Warrant: You have the right to submit the User Content and it does not violate any third-party rights
• Accept Responsibility: You are solely responsible for your User Content and any consequences of posting it

Prohibited User Content

You may not submit User Content that:

• Is illegal, harmful, threatening, abusive, or defamatory
• Violates intellectual property rights
• Contains personal information of others
• Is sexually explicit or contains violence
• Promotes discrimination or hatred
• Contains spam or commercial solicitations

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without notice and at our sole discretion.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by law, Apache pizza disclaims all warranties, including but not limited to:

• Service Availability: We do not warrant that our Services will be uninterrupted, secure, or error-free
• Accuracy: We do not guarantee the accuracy, completeness, or reliability of information on our Services
• Third-Party Content: We are not responsible for third-party content, websites, or services
• Professional Advice: Our Services are not a substitute for professional dietary, medical, or nutritional advice
• Delivery Timing: While we strive to meet estimated delivery times, we cannot guarantee specific delivery times
• Food Quality: While we maintain high standards, we cannot guarantee that every item will meet your personal preferences

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APACHE PIZZA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or €100, whichever is greater.

This limitation applies to claims based on:

• Breach of contract
• Breach of warranty
• Negligence
• Strict liability
• Any other legal theory

Some jurisdictions do not allow the limitation of certain damages, so these limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Apache pizza, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Your negligent or wrongful conduct

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of these claims.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. These links are provided for your convenience only. We do not:

• Endorse or recommend third-party services
• Control third-party content or practices
• Accept responsibility for third-party services
• Warrant the safety or security of third-party services

Your use of third-party services is subject to their respective terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you access.

12. Termination

12.1 Termination by Us

We may suspend or terminate your access to our Services immediately, without prior notice, for any reason including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Non-payment of amounts due
• Technical or security reasons

12.2 Termination by You

You may stop using our Services at any time. To delete your account, please contact us at [email protected].

12.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases
• We may delete your account and associated data
• Outstanding obligations survive termination
• Certain sections of these Terms continue to apply

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from or relating to these Terms or your use of our Services shall be resolved in the courts of Ireland, and you consent to the personal jurisdiction of such courts.

13.3 Dispute Resolution

Before pursuing legal action, we encourage you to contact us directly to resolve any disputes. We are committed to working with customers to resolve issues amicably.

13.4 Time Limitation

You must commence any legal action against us within one (1) year after the claim arises, or the claim will be permanently barred.

14. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Changes may be made to:

• Reflect changes in our Services
• Comply with legal requirements
• Address security or operational issues
• Improve user experience

When we make material changes to these Terms, we will:

• Post the updated Terms on our website
• Update the "Last Updated" date
• Notify you via email or prominent website notice for significant changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Apache pizza concerning your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, terrorist attacks, epidemics, government actions, or technical failures.

15.6 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of the provisions.

15.7 Language

These Terms are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of any conflicts.

16. Contact Information